Vacancy

IT SERVICE DESK MANAGER

We are seeking a skilled IT Service Desk Manager position. You will be responsible for overseeing and leading the IT support operations within the IT Service Center. This role involves managing a dedicated team, ensuring efficient execution of IT Service Desk activities, and driving continuous improvement in service delivery

Your challenges?

• Manage, plan, and lead the IT Service Desk team, providing clear instructions on planning, priorities, and deadlines.
• Ensure proper execution of IT Service Desk activities, adhering strictly to defined rules, policies, and procedures.
• Maintain accurate and up-to-date documentation related to IT Service Desk operations.
• Recommend compliant solutions for user software and hardware requests.
• Enhance the ITSM knowledge base for IT support processes and end-user support articles.
• Participate actively in IT Infrastructure management meetings to contribute to department vision, strategy, and budget preparation.
• Contribute to continuous improvement efforts and create relevant guidelines as needed.
• Achieve department objectives by managing, evaluating, and planning department activities.
• Recruit, select, orient, and train employees to maintain a competent team.
• Communicate job expectations, monitor performance, and provide coaching, counseling, and disciplinary actions to staff.
• Develop, coordinate, and enforce systems, policies, processes, and productivity standards.
• Evaluate and improve the efficiency of business processes and procedures to enhance speed, quality, and output.
• Set objectives, evaluate trends and options, select a course of action, and assess outcomes.
• Prepare and maintain reports necessary for department functions and periodically report to management.
• Participate in defining financial objectives, forecasting requirements, preparing budgets, analyzing variances, and initiating corrective actions.

Required profile:

• Hold a bachelor's degree in Information Technology or equivalent education.
• Proven experience in a similar managerial position.
• Exhibit strong leadership and organizational skills.
• Demonstrate good prioritization abilities.
• Possess knowledge of modern office hardware, software, mobile data management, and emerging technologies.
• Apply a structured approach to analysis and documentation.
• Be accurate, detail-oriented, and reliable.
• Display customer orientation and serve as a role model.
• Have a solid understanding of the ITIL Framework.
• Be proficient in standard office applications.
• Possess excellent written and spoken communication skills in English and good skills in German or French.
• Have effective presentation skills.
• Desired criteria:
• Work effectively as part of a team and independently.
• Adapt and learn new technologies.
• Communicate effectively at all levels, internally and externally.
• Have user skills in department tools.
• Exhibit a sense of urgency and flexibility.
• Deliver results within specified timeframes.
• Maintain strict confidentiality of data.

To succeed in this role, you should have at least 5 years of experience in development, mastery of C#, .NET 6+, and web technologies. You should also be comfortable with Agile methodologies and have a deep understanding of design patterns.

| What can you expect from TMC?

TMC is an international high-tech consultancy company that brings expertise to their clients in order to support them with the realization of their technological challenges. As such, TMC is operating as an expert center at the disposition of its clients and we help them to be more competitive in an ever more global and faster changing technological world.

At TMC we believe that people are the driving force behind technological innovation. That is why we want to create the best possible conditions for tech talents to thrive in. We offer you a challenging and stimulating work environment in which you can be the director of your own career.

As an Employeneur you are part of our TMC family. Next to our outstanding technical expertise, fun and engagement are meaningful parts of our culture.

Why choose for Employeneurship?

We are truly unique thanks to our Employeneurship model which is a true innovation for the High Technology consulting business. It is the business relationship of the 21th century for high skilled technical professionals. It is built around 5 main pillars:

• You will have a permanent employment contract, offering you stability and security
• You will get to know your market value and have a share in the profit your work generates thanks to the individual profit sharing
• We will support you with a one-on-one coaching and trainings designed to help you develop your entrepreneurial skills
• The competence cells structure, provides you with a strong meaningful and relevant network
• The entrepreneurial lab: a playground for new ideas and a potential launching for start-ups

TMC is an equal opportunity employer and values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.